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  1. Home
  2. Privacy Policy

Privacy Policy

Deeper Look’s Website Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means DeeperLook Web Design Pty Ltd ABN 55 642 144 965.

Personal information

The types of personal information we may collect about you include:

  • your name
  • images of you
  • your contact details, including email address, mailing address, street address and/or telephone number
  • your age and/or date of birth
  • your credit card or payment details (through our third party payment processor)
  • your preferences and/or opinions
  • information you provide to us through customer surveys
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
  • any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms
  • to contact and communicate with you
  • for internal record keeping, administrative purposes, invoicing and billing purposes
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms
  • to run competitions and/or offer additional benefits to you
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
  • to comply with our legal obligations and resolve any disputes that we may have

Please refer to ‘Your rights and controlling your personal information’ section below if you have any questions regarding the use of your personal information.

Disclosure of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
  • our employees, contractors and/or related entities
  • our existing or potential agents or business partners
  • sponsors or promoters of any competition we run
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia
  • third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia

By providing us with personal information, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

DeeperLook Web Design Pty Ltd ABN 55 642 144 965
Email: info@deeperlook.com.au

Last update: 01 July 2020

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DeeperLook logo

Google Rating
4.9
Based on 49 reviews
DeeperLook Web Design
4.9
Julie Krieger
Julie K.
Jack at Deeper Look was so professional and a pleasure to work with. He delivered a website that exactly met my brief and exceeded my expectations, first time (on time, and on budget)! He knows his stuff with the design side, but also with the strategy elements of website design and implementation. Could not recommend Deeper Look more highly.read more
Callum Galway
Callum G.
Jack and his team at Deeperlook Web Design have been extermely easy to deal with over the course of our projects in the last few years. Not only do they deliver outstanding design for their clients they have been able to help achieve measurable goals and have a wealth of knowledge in the industry. We don't look any further than Deeperlook when needing to collaborate on projects.read more
Garth Drinkwater
Garth D.
The DeeperLook team developed our website and did a great job integrating all the things we required.read more
Maxim Thomas
Maxim T.
A brilliant web developer. Jack at DeeperLook was able to create our website to our exact specifications, requirements and more.I highly recommend Jack and his team for anyone requiring an excellent web developer!Thanks heaps Jack!read more
Angus Mace
Angus M.
Rob Brown
Rob B.
Vapes & Clouds
Vapes & C.
The most knowledgeable company I've come across, Jack is a legend, always happy to help, if you're looking for someone to design your website or just need some help along the road, I wouldn't recommend anyone else!read more
Lee Marburg
Lee M.
I could not be happier with my decision to engage Jack and the team at DeeperLook. They were helpful, prompt and the quality of work was exceptional. I was not the easiest client with my ever changing brief and communication at odd hours of the day. You can imagine my surprise receiving returned emails on a Friday evening or Sunday during the day. These guys are top notch! I won't be going anywhere else.read more
Raffaele Pierno
Raffaele P.
They are quick and professional with the best knowledge, they can fix and solve any problem.I definitely recommend DeeperLook Web Design to everyone.read more
Scott Graham
Scott G.
Jack and his team did a great job in bringing our website up to date and making it more secure for us. I'd highly recommend DeeperLook.read more
lawrence eddington
lawrence E.
I was referred to Deeperlook by a friend and engaged them to build an e commerce store for my new business, I was really impressed at the level of professionalism and communication. They have now built both of our business websites and I would recommend them to anyone. I'm really happy with the service and end products.read more
Jodie Siganto
Jodie S.
DeeperLook did an amazing job on our new website. Timely, professional and very responsive. They've continued to provide support and help us maximise the value of our website, which is really appreciated.read more
Claire Morgan
Claire M.
Great to deal with. Very obliging and actioned requests promptly.
Casey Roy
Casey R.
Jack and DeeperLook are so great to work with! Excellent communication, exceeded our expectations, really fast turnaround time and just fantastic to work with. We will continue working with Jack and DeeperLook in the future. Can't thank you enough!read more
David Cardenas Cordova
David Cardenas C.
Amazing job! Jack helped us a lot with our website. 100% recommended
Sophie VORBURGER
Sophie V.
Jack and the Deeper Look team did a great job with our website rebuilt, and their ongoing support with WordPress is so helpful. I highly recommend Deeper Look if you're looking for expert Web Designers!read more
Force Media1
Force M.
Our company has been onboard with Jack for a couple of years now and can't give these guys enough praise. Service is awesome, Jack is always helpful and friendly and anytime I need help or something to be done it's actioned immediately!Thanks for your service and looking forward to future works with you.read more
Matthew Ford
Matthew F.
Jack's work is excellent. Extremely professional and his technical ability is amazing. Can highly recommend Jack and Deeper Look Web Designread more
Jodene McKenzie
Jodene M.
AMAZING!!!I can not stress this enough, DeeperLook Web Design goes above and way beyond customer expectations.Every idea, concept and want we have had in our company has been made a reality in a reasonable space of time and the end result has been successful and far greater than our original expectations. Not to mention the staff here and how amazing they are. If you are looking for a web designer look no further DeeperLook is the place to go!!!read more
Tessa Verrier
Tessa V.
Helpful, quick and efficient at answering questions. I am not a tech person at all and Jack was really patient.read more
Craig Todd
Craig T.
From start to finish (of a 6 weekbuild and 2 year run) deeper look was knoweldgeable, personable and full attention to detail - thoroughly recommend them to anyone who wanst to set up a professional and successful site whethe rits information only or full retail.read more
Sam Crook
Sam C.
We have been a client of Deeper Look since 2016 when they created our website . Ever since then Jack has been hosting and resolving our issues promptly as soon as we advise him. He is prompt helpful and professional. We won't be going anywhere. Thanks Jack againread more
Kyla Dixon
Kyla D.
Easy to work with and great communication. Followed the brief and happy with the result!!
John Pappas
John P.
Jack was easy to work with and was a good fit for a SME such as ours.
Ian Aldridge
Ian A.
Jack has been far and away the best web developer we’ve dealt with. His communication, skills, understanding and knowledge have been invaluable. He understands the customer journey well and has been great to work with, together with our graphic designer who he worked with really well also. We’re very happy with the final product and looking forward to doing more together. Ianread more
Sacha Roberts
Sacha R.
Jack and the team at DeeperLook Web Design have been fantastic! Nailing exactly what I wanted in a website that is user friendly and looks clean & classy. Jack has been great with any updates I need and also helping me learn how to do them myself!read more
D T Wallace
D T W.
Deeper Look was referred to us by our printing company and what a relief it is to have a web design team that knows what they're doing!! They sat at length with us and discussed our business, our customers and our needs for the future. They helped implement marketing strategies that have already increased our customer rention and have built a beautiful website that we can edit in-house. I'm really impressed with what the Deeper Look team have provided us and will certainly be coming back to them for future jobs.read more
Susan Clark
Susan C.
Deeperlook have been amazing to deal with. I had my site made overseas originally and it was riddled with issues. After a quick conversation with Jack and reading their reviews, I felt very comfortable moving forward with them. They've made my life so much easier and now my business can actually start making me money instead of causing me headaches. I highly recommend Deeperlook for you next website!read more
Jessie Chandler
Jessie C.
Tania Lacy
Tania L.
I received absolutely outstanding customer service! Thank you! DeeperLook Web Design were also extremely quick and gave a truly professional service.read more
Asking Mums
Asking M.
We’re beyond happy with the website DeeperLook built. From start to finish, Jack and his team took the time to go through our business plan and discuss ways in which our new website could reflect our ethos/branding as well as our business goals. Since our launch, we have received numerous compliments from our clients and visitors alike and our leads have gone up tenfold. Thank you DeeperLook Team!read more
John Pettigrew
John P.
Jack and the DeeperLook team have been excellent to work with for several years. Helpful, knowledgeable and always happy to assist our company with maximising our website performance and digital marketing.read more
bob bastian
bob B.
Just had our meeting with DeeperLook and I am really impressed, very professional, know their business and understood what we wanted and made excellent recommendations. Jack was brilliant. Would highly recommend to anyone. The best I have ever dealt with in all of my business life Thank againread more
Roz Barnett
Roz B.
Extremely professional and great at understanding your business. Nothing was too much trouble. Highly recommend DeeperLook for your businessread more
Rob Scott
Rob S.
Excellent advice
GlowByBeca
GlowByBeca
John Cassel
John C.
DeepLook Web Design provide excellent service in a prompt and professional manner. The DeepLook Team paid attention to design and development detail, gave meaningful answers to all questions and, produced a finished product that works. Ongoing support is also excellent. Thanks guys.read more
Tafline Bandiera
Tafline B.
Consistently amazing customer service provided by the Deeper Look team. Always available and ready to assist. Thanks again!read more
Mauricio Hosi
Mauricio H.
DeeperLook designed an amazing website for my company. They were very professional to work with and very helpful on advising for future options to continuing improving it as my company grows. Totally recommend their service.read more
Doug Edwards
Doug E.
Jack was on the case quickly good quality work clearly he and his team know what they are doing....
Lee Horobin
Lee H.
Jack and his team were thorough, asked good questions, and started the job when they had all the information they needed. They delivered on time, and the end result was a quality product.Jack also sorted a few technology issues along the way, and provided some good training to finish off with.I would happily work with Deeper Look again.read more
karen thomas
karen T.
I had Deeper Look create a website for a new first aid training business. The first draft was sensational and exactly to my requirements. Exceeded my expectations in relation to quality and customer service. Jack took the time to answer any questions at any time. I am based in Melbourne and all work completed online and over the phone, without any issues. I highly recommend Deeper Look to undertake any website design.read more
J N
J N
I asked for a quote on small job, that frustratingly, I hadn't been able to resolve myself by looking at code snippets online (there were so many variations). It was to remove the WooCommerce shopping cart from the main menu. Jack from DeeperLook said he'd take a look and if it was a 3-second job, he'd just do it without charge, and if not, he'd quote.Well, it turned out to be a 3-second job and DeeperLook wants no payment. They also provided me with the code for future reference. They must be a nice bunch and not a business looking to rip you off.read more
Andrew Whalan
Andrew W.
Jack from DeeperLook did some great work for us on a quick update to our business cards without a pushy sell to do unnecessary extra work! Thanks for your help.read more
Ewa Zwarenkant
Ewa Z.
Gymnastics Method
Gymnastics M.
We started working with DeeperLook after an awful experience with trying to save money and went overseas initially for our website design. We should have gone with DeeperLook from the start! They designed a beautiful website that is also very user friendly (I can update myself which says something!) They were fast and efficient and made any changes requested.If you want a website that looks great and does what you want it to do, then we highly recommend DeeperLook for all of your website design needs. We've also had great reviews from our clients so thanks again guys!Jaderead more
Jane Needham
Jane N.
"We worked with Jack, and he gave us an excellent customer experience. Every step of building the website was treated professionally and the end result was awesome, exactly what we wanted. Jack made sure he included everything we'd asked for plus more - the important parts that we didn't think of - thanks DeeperLook for an excellent website."read more
Michael Roberts
Michael R.
Jack and the team are unreal. They have done heaps of great sites for businesses we deal with and have been the best we have ever dealt with fixing up our website.read more
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